HOUSTON (Mar. 2021) – Gardner Denver High Pressure Solutions (GD), the leading total solutions provider for the drilling, well servicing and frac pumps market, has achieved a top rating in total satisfaction in the 2021 Oilfield Products Customer Satisfaction Survey, conducted by EnergyPoint Research.
The survey, which has been conducted annually since 2007, is one of several EnergyPoint studies focused on the oil and gas industry’s satisfaction with the products and services it utilizes and depends upon. More than 50 major products suppliers were listed in this year’s global survey. A total of 34 companies received the minimum number of evaluations to be included in the final rankings.
Overall, GD was placed in the top five performing companies in the survey, garnering the top rating in five product categories: mud pumps; performance & reliability; horizontal & directional applications; HPHT applications; and harsh-environment applications.
The survey, which was global in nature and included more than 50 questions, was concluded on December 31, 2020. Questions focused on features and attributes shown to drive satisfaction among customers of oilfield product suppliers. These include pricing and contract terms, performance and reliability, engineering and design, availability and delivery, personnel, post-sale support, digital oilfield, and corporate capabilities. Respondents also evaluated companies across multiple product categories, applications and well types. Survey respondents were asked to rate providers of oilfield products with which they have had significant experience as customers within the last 24 months.
Edward Bayhi, vice president and general manager, GD, said, “We are proud to have been rated so highly in this survey in multiple categories for the tenth consecutive year. Our top ranking this year in such key categories underlines our ongoing commitment to customer service and technical expertise. As always, customer satisfaction is at the heart of everything we do at GD.”
Since 1859, Gardner Denver's High Pressure Solutions division has been designing and perfecting pumps for the global oil and gas industry. Our state-of-the-art repair shops and service facilities in every major North American shale play contribute to making GD the only total solutions provider to the drilling, well servicing and frac pumps market. We serve as a partner to customers for every aspect of aftermarket support – including high performance consumables, field service, repair and exchange programs, training, technical support and partnership and supply agreements. To find out more, visit: www.gardnerdenverpumps.com.
EnergyPoint Research conducts independent research regarding customer satisfaction in the global energy industry. Founded in 2003, the firm publishes its closely watched annual customer satisfaction ratings and rankings in several segments, including land drillers, offshore drillers, oilfield products, oilfield services, midstream services, and gasoline retailing. For more information concerning EnergyPoint and its independent surveys, visit: www.energypointresearch.com.
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Marketing Manager, High Pressure Solutions