As proud as we are of our unmatched engineering and production, we are just as proud of customer service we provide every customer. That level of customer service takes many forms. It takes a team dedicated to understanding customer needs. It takes building an infrastructure of service facilities to ensure help is never far. It means doing the hands-on work, no matter when and where it takes us. We are able to deliver more because of the relationships we build with our customers – to learn and anticipate their needs. Those relationships are what power the development of every part and service we provide. They are what empower every service representative to go above and beyond – to deliver unrivaled solutions every time.
No matter the part, the partner or the challenge, GD Energy Products is here through it all.
When a customer needed help optimizing the performance of their new GD Energy Products fluid end, we worked to deliver a custom part and preventive maintenance program to get the job done. The entire process was overseen by one of our expert field engineers – from development, through delivery, to hands-on installation. We know that providing world-class parts is only part of the solution. Ensuring they’re optimized to match our unique customer needs is what makes the most of their performance.
GD Energy Products is committed to helping you get your operations back up and running with 24/7 service that delivers in even the most remote locations. We work to build lasting relationships with every customer that help us better anticipate their needs and deliver thoughtful service. Whether that means emergency support that leverages our core exchange program or working together to develop comprehensive part, service and training programs, our goal is to always have the right solution ready when you need it most.
Nothing stands in the way of the problem-solving resolve that powers our team of service representatives. That level of service is facilitated by our network of GD Energy Products regional locations – ensuring that maintenance, repair and installation services are always available when and where our customers need them. If bringing a pump or fluid end to one of our certified, state-of-the-art repair facilities isn’t possible, we’ve still got you covered – even if that means taking an international overnight flight to hand-deliver parts. For our field service team, It’s all part of the job.