GD Energy Products (GDEP) has achieved top ratings in customer satisfaction in the 2023 Oilfield Products Customer Satisfaction Survey, conducted by EnergyPoint Research.
The survey, which has been conducted annually since 2007, is one of several EnergyPoint studies focused on the oil and gas industry’s satisfaction with the products and services it utilizes and depends upon. More than 50 major global suppliers of oilfield equipment and materials were listed in this year's survey.
Overall, GDEP garnered the top rating in five product categories: mud pumps; horizontal & directional applications; high-pressure high-temperature applications; performance and reliability; and harsh environment applications.
The survey, which was global in nature and included 40+ questions, was concluded on December 31, 2022. Questions focused on features and attributes shown to drive satisfaction among customers of oilfield product suppliers. These include pricing and contract terms, performance and reliability, engineering and design, availability and delivery, personnel, post-sale support, digital oilfield and big data, and corporate capabilities. Respondents also evaluated companies across multiple product categories, applications and well types. Survey respondents were asked to rate providers of oilfield products with which they have had significant experience as customers within the last 24 months.
Larry Kerr, CEO, GDEP, said, “We are honored to have placed first in multiple categories for the 12th consecutive year. Our top ranking in each of these key categories demonstrates our ongoing commitment to customer service and technical expertise. Customer satisfaction is at the heart of everything we do at GDEP.”
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